Frequently Asked Questions

Choose your colour and size, add the piece to your bag and check out securely with card or mobile money.

Email us at marlenemash43@gmail.com as soon as possible. If your order hasn't been dispatched, we'll do our best to change it. Once dispatched, orders can't be changed or cancelled, and all sales are final. See our Exchange Policy.

It means stock in that colour and size is low. Sold-out sizes are crossed out and can't be selected.

UK sizes 4 to 18. Availability varies by style, and unavailable sizes are crossed out on each product page. Our Size Guide gives bust, waist and hip measurements in centimetres and inches.

For corsetry and fitted bodices, choose by your bust measurement. For tailoring, choose by your shoulders and bust. If you're unsure, send us your measurements and we'll advise.

One flat rate per order, whatever you order: $13 within East Africa, $59 to Europe (including the UK), the USA, South Africa, Nigeria and Ghana, and $62 to Canada and the rest of the world. You'll see your rate at checkout before you pay.

We ship tracked with DHL or FedEx from Kampala. Typical times are 1 to 3 working days in Uganda, 2 to 5 in East Africa, 3 to 7 to Europe and the UK, and 4 to 10 elsewhere. These are estimates, not guarantees. See our Shipping Policy.

International orders may be subject to import duties and taxes, which are usually payable by the recipient. Your carrier may contact you before delivery.

All sales are final. As we ship internationally from outside the UK, we're unable to offer refunds. Instead, we'll happily exchange your piece for another. The one exception: if we can't supply your order after you've paid, you can choose a full refund, another piece or store credit. See our Exchange Policy.

Email us at marlenemash43@gmail.com within 7 days of receiving your order. Pieces must be unworn, unwashed and undamaged, with their original tags and packaging. Sale and marked-down pieces can't be exchanged unless they arrived defective, but orders using our welcome offer can be exchanged as normal. Exchanges depend on availability; if your replacement isn't available, you can choose another piece or take store credit.

You cover the cost of sending the piece back and of delivering the replacement, unless we made a mistake or the piece arrived defective. In that case, we'll cover it.

You can pay by Visa, Mastercard, MTN Mobile Money or Airtel Money through Pesapal, our payment partner.

Prices are shown in US dollars by default. You can switch to GBP, UGX or EUR, which are converted at approximate rates. Online payments are charged in US dollars, and checkout shows the exact USD amount before you pay. If you pay with mobile money, Pesapal shows the equivalent in Ugandan shillings at its exchange rate before you approve. If your card is in another currency, your bank converts it.

Yes. You pay on Pesapal's secure checkout, so your card and mobile money details never reach our website.

Spend $265 or more (or the equivalent in your currency) on items and we'll take 10% off automatically. It applies to the merchandise subtotal and excludes delivery. See Offer Terms.

No. The discount appears in your bag and at checkout once you qualify.

The Marlene Mash Circle is coming soon. You'll earn points on every order and unlock tiered rewards, including a birthday treat. Join the waiting list.

We'll share the full programme terms before launch, including how existing customers can take part.