About us
This website is operated by Marlene Mash. You can contact us at marlenemash43@gmail.com or through our Contact page.
Your order and our contract
When you place an order, you're making an offer to buy. We'll send an order acknowledgement, and our contract with you is formed when we confirm dispatch. If we can't accept your order (for example, if an item is out of stock or there's an obvious pricing error), we'll tell you and won't take payment. If you've already paid, you can choose a full refund of the amount you paid for that piece, another piece, or store credit.
Prices and currency
Our prices are set in US dollars (USD). Prices shown in other currencies (GBP, UGX and EUR) are converted at approximate rates for your convenience. Online payments are charged in US dollars at the amount shown at checkout. Mobile money payments are converted to Ugandan shillings by Pesapal at its exchange rate, which is shown before you approve. Your bank may apply its own conversion fees.
Delivery is a flat rate per order, set by your delivery country, and is shown at checkout before you pay. See our Shipping Policy for current rates.
Payment
We accept Visa, Mastercard, MTN Mobile Money and Airtel Money through Pesapal, our payment partner. You pay on Pesapal's secure checkout, so your card and mobile money details never reach our website. Your order is confirmed once Pesapal confirms the payment.
Delivery
We ship by tracked delivery with DHL or FedEx. Delivery times shown are typical estimates, not guarantees. International orders may be subject to import duties and taxes, payable by the recipient unless stated otherwise. See our Shipping Policy.
All sales final and exchanges
All sales are final. As we ship internationally from outside the UK, we're unable to offer refunds, except where we can't supply your order (see above). You can exchange an unworn, unwashed and undamaged piece, with its original tags and packaging, within 7 days of receiving your order. Sale and marked-down pieces can't be exchanged unless they arrived defective; orders using our welcome offer can be exchanged as normal. See our Exchange Policy for full details.
Offers, sign-ups and loyalty
Promotions, including our welcome offer, are subject to their own terms (see Offer Terms). Our loyalty programme is coming soon, and its rules will be published before it launches. When you sign up for news, we'll use your details as described in our Privacy Policy, and you can unsubscribe at any time.
Website content
All content on this website, including photographs, video, text, the MM monogram and the Marlene Mash name, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission.
Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud. We're not responsible for business losses.
Governing law
These terms are governed by the laws of England and Wales. If you're a consumer living in the UK, you keep the protection of the mandatory laws of the part of the UK where you live, and you can bring proceedings in your local courts.
Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown when you placed it.
